COVID-19 STATUS UPDATES & PROCEDURES

Please monitor this page for our current status updates and procedures during the COVID-19 outbreak.

No In-Store Shopping

Until further notice, we are offering curbside pickup or home delivery shopping options only. Please see the details below on how to place your order.

Grooming Closed

Per the Governor's Safer-at-Home Order, we are required to close grooming services. When we are able to resume grooming, we will contact clients in the order that the grooming appointments were originally booked. Please DO NOT call to reschedule at this time.

Self Wash Closed

We've closed our self-service dog wash until further notice.

Updated Store Hours

We've reduced store hours to:

Monday to Friday 10 AM to 5 PM

Saturday 10 AM to 5 PM

Sunday CLOSED

Getting Pet Food & Supplies

We're offering the following options to get your pet food and supplies. Click Shop Now to place an order online, or email your shopping list to madison@earthwisepet.com, or call us at (608) 284-9007.

Home Delivery

  • Free delivery on orders of $20 or more. We add a $5 delivery fee to smaller orders.
  • No need to be home, just make sure you provide us with a secure drop-off location.
  • We aim to deliver in 24 hours or less but cannot guarantee a specific delivery time.
  • We expanded our delivery radius to 6 miles. If you're just outside our delivery area, please call us at (608) 284-9007, and we'd be happy to make arrangements for delivery if we are able.

Check Delivery Eligibility

Curbside Pickup

  • If placed during store hours, your order should be ready for pickup in 1-hour or less. You will receive an email notification when your order is ready.
  • Call us at (608) 284-9007 when you arrive to pick up your order.

No Returns Accepted

For the safety of our staff, we cannot accept returns at this time.

Cleanliness & Sanitation

We are following CDC guidelines and making extra efforts to clean and sanitize high-touch areas of our store. Each day we are designating a Sanitation Supervisor to disinfect these surfaces regularly. However, these extra precautions cannot entirely eliminate the risk. Therefore, if you or someone you are in close contact with is a senior or immunocompromised, please do not shop in our store at this time. Instead, please use one of the options above to get the pet food and supplies you need.

ABOVE ALL ELSE, BE WELL AND LOVE YOUR PETS!

- Your EarthWise Pet Madison Team